Terms of service


The present general conditions apply to all orders submitted to the site benoitclaude.lu. By confirming your order and the terms you agree to have taken into account and accepted them entirely. The site benoitclaude.lu reserves the right to change the present conditions at any moment. The applicable terms are always the ones published at the moment of the order.

Cancellation policy

In accordance to EU regulation you can cancel your orde for a full refund the day before shipping without any specific reason. Cancellations are handled via email. Please consult the contact details.


Delivery is handled by ourselves. Before delivery, we'll contact the customer via telephone or email to make an appointment. Delivery can take up to 14 days since we pool orders together.


All product prices are subject to change without prior notice. The indicated prices are in Euro (€) and including value added tax (VAT) and don’t include shipping costs. Shipping cost is either 10€ for orders below 200€ and free for orders above and including 200€.


Payment is handled at delivery in cash or using debit or credit cards.


By accepting these terms, you also accept the privacy policy available here.